Support

We reply within two business days.

Common questions

My bank asked me to verify several times

That is your bank's own security step, not something Xfin requests or can skip. Some banks challenge every session. If it keeps failing, you can import a statement or add the account by hand instead, and everything else in the app still works.

My transactions haven't appeared

A first sync pulls a long history and can take a few minutes. Pull down to refresh on Cash Flow. If it is still empty after that, email us with the bank name.

How do I delete my account?

In the app: Settings, then Delete account. This removes your server-side records and revokes bank connections. Data held on your device goes when you delete the app. If you cannot reach that screen, email support@getxfin.com and we will do it for you.

How do I cancel my subscription?

Subscriptions are billed by Apple and cancelled in your Apple account, not in Xfin. Open Settings on your iPhone, tap your name, then Subscriptions, then Xfin. See the subscription terms.

Can I get my data out?

Yes. Settings, then Data export, subscribed or not.

Will I lose everything if I delete the app?

Yes, unless encrypted backup is on. Your records live on your device, so we have no copy to restore. Turn backup on in Settings, and export before changing phone.

Reporting a security issue

Email security@getxfin.com. Please give us a reasonable chance to fix it before disclosing publicly. See our security page.

Accessibility

Xfin supports Dynamic Type, VoiceOver and Reduce Motion. If something is hard to use with an assistive technology, tell us and we will treat it as a bug rather than a feature request.